Refund Policy

If a gift hasn't been used yet, contact us and we'll refund the purchase to the original payment method. There's no fixed time limit for requesting this, but please reach out as soon as you know you'd like a refund — once a gift has been scanned and confirmed by the Recipient, it moves out of this window.

Once a gift has been redeemed — the Recipient has visited the Partner and the experience has been provided — the purchase is final. The Partner has already delivered the coffee, meal, or service and been credited for it, so a refund at that point isn't possible.

If a payment fails or is declined at checkout, you're never charged, no order is created, and no gift link is generated. There's nothing further to do — just try again.

If something genuinely went wrong on the Partner's end — the business was closed, refused to honor a valid gift, or provided something clearly different from what was described — contact us with the order details. We review these case by case with the Partner and will issue a refund or credit where it's warranted.

We may decline a refund request where we reasonably suspect fraud, abuse of this policy, or a violation of our Terms of Service.

Email closiplus@gmail.com with the buyer's name or email used at checkout and, if you have it, the order reference. We aim to respond within a day or two.

Approved refunds are issued back to the original payment method through Stripe. Once issued, it typically takes 5–10 business days to appear on your statement, depending on your bank or card provider.