Terms of Service

By using CLOSI+ — browsing experiences, buying a gift, opening a gift link, or operating a partner business account — you agree to these Terms of Service. If you don't agree, please don't use the platform.

CLOSI+ is a platform that lets a buyer purchase a real-world experience — coffee, a meal, a spa treatment, and similar — from an independent local business (a Partner), as a gift for someone else (a Recipient). The Recipient redeems the gift in person at the Partner's location.

CLOSI+ is not the business providing the coffee, meal, or treatment. Partners are independent businesses responsible for the quality, safety, and delivery of what they provide. CLOSI+ operates the platform that connects buyers to Partners, processes payment, and coordinates fulfillment and payout.

You can buy a gift without creating an account. An optional buyer account exists only to let you see gifts you've sent, matched to your email address. You're responsible for keeping your account credentials secure and for anything that happens under your account.

Merchant and admin accounts are provisioned directly by CLOSI+ operations, not through public signup, and are subject to whatever additional agreement was made when that account was set up.

Prices are shown at the time of purchase and are charged in the currency displayed at checkout. Payment is processed by Stripe; CLOSI+ never stores your card details. An order is confirmed once payment succeeds — if a payment fails or is declined, you're not charged and no gift is created.

Once payment succeeds, a private gift link is created and shown to the buyer, who decides if and how to share it with the Recipient. CLOSI+ never contacts the Recipient directly on the buyer's behalf.

A gift can be redeemed once, at the specific Partner location it was purchased for, by confirming in person and having the Partner confirm fulfillment. A gift that has already been redeemed, cancelled, or refunded cannot be redeemed again.

Refunds are handled under our Refund Policy, which forms part of these Terms.

Partners are independent businesses, not employees, agents, or franchisees of CLOSI+. CLOSI+ is not responsible for the quality, condition, safety, or availability of what a Partner provides, or for how a Partner's staff conduct themselves. Any dispute about the experience itself, once delivered, is between the Recipient and the Partner — though we're happy to help mediate if something goes wrong.

You agree not to:

• Attempt to redeem a gift you don't legitimately hold
• Attempt to guess, enumerate, or share another person's gift link or merchant redemption code for unauthorized use
• Use the platform for any fraudulent, abusive, or illegal purpose, including payment fraud or chargeback abuse
• Interfere with or attempt to disrupt the platform's normal operation

We may suspend or terminate access for anyone we reasonably believe has violated these terms.

The CLOSI+ name, logo, and site design belong to CLOSI+. Partner names, logos, and descriptions belong to their respective businesses and are used with permission.

The platform is provided "as is." While we work hard to keep it accurate and available, we don't guarantee it will always be error-free, uninterrupted, or perfectly accurate — including experience descriptions, availability, or Partner hours, which can change.

To the fullest extent permitted by law, CLOSI+'s total liability for any claim relating to the platform or a purchase is limited to the amount paid for the order in question. CLOSI+ is not liable for indirect, incidental, or consequential damages, including a Recipient's disappointment if a Partner is temporarily unavailable or an experience doesn't meet expectations.

You agree to cover CLOSI+ against claims, losses, or expenses arising from your violation of these terms or misuse of the platform.

We may update these terms from time to time. Material changes will be reflected by an updated date at the top of this page. Continuing to use CLOSI+ after a change means you accept the updated terms.

These terms are governed by the laws of Canada, without regard to conflict-of-law principles.

Questions about these terms? Reach us at closiplus@gmail.com.